These links are quite useful:
Complaining
A cockroach problem (1)
A cockroach problem (2)
Complaining in a shop and a hotel
Roleplay: more situations
Script:
D: This is the front desk. How can I help you?
Lisa: We're having some problems in room three-two-one. Can you send someone up, right away?
D: Certainly. What seems to be the problem?
Lisa: Well, my sister spilled some juice on the bed sheets ...
D: Oh, dear! We'll send a maid up with fresh linen as soon as possible.
Lisa: Well, my sister tried to clean the sheets, but the water wouldn't stop. Now there's water everywhere ...
D: Oh, no! We'll send the janitor and the plumber, too!
Lisa: And then my sister slipped on the wet tile and hurt her toe.
D: Oh, we'll also send a doctor. (Lisa screams.) What's the matter?
Lisa: And send an electrician, as well. The lights just went out!
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